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After being referred by the Victorian Workplace Rights Advocate, the Office of the Workplace
Services are currently investigating whether duress was applied to GTS staff to accept the AWA’s.
As part of the Office of Workplace Services investigation, they have been in contact with the ASU.

It is expected that the OWS will issue its findings in a report once the investigation has been
completed. As yet no time frame has been placed on this. In responding to the OWS it is vital that staff are honest in all their responses. All information provided is on a confidential basis.

Since the release of the report by the Victorian Workplace Rights Advocate, Tony Lawrence, there has been a great deal of interest and support for your struggle with the unfair AWA offered by GTS.  The offering of the AWA’s has also been a hot topic of debate in Federal Parliament.
What the Report Said
Today the Workplace Rights Advocate in Victoria Tony Lawrence issued a report strongly criticising the AWA offered by GTS to call centre staff in Melbourne.

In his report the Workplace Rights Advocate highlighted the following unfair aspects of the individual contract:

Victorian Workplace Rights Advocate Investigates GTS AWA

As you would be aware the ASU recently asked the Victorian Government’s newly created office of the Workplace Rights Advocate to examine your AWA’s in relation to the following:


  • Is the Bonus Scheme discriminatory, treating unfairly workers who get sick, and those caring for sick family members?
  • The cuts to base rates of pay and the loss of penalty rates under the proposed AWA and staff potentially loosing up to 15% of their pay, with an unlikelihood that targets can be reached under the complex new Bonus Scheme.
  • The lack of choice in relation to the EPA or an AWA and the lack of ability to negotiate the terms of the AWA.
    •