How to pursue a pay rise
Date: 14/10/2022

ASU members often contact the Union with a query as to how to go about securing a pay rise. Obviously, the options about securing a pay rise will greatly depend on the individual’s situation. It may be there is an industrial instrument underpinning your employment terms that refers to a salary schedule/classification structure such as an Enterprise Agreement, or an internal policy going to a salary structure, but often as not there is no transparent salary schedule or policy such that you don’t necessarily know where to start or what to draw on to identify the increase that you want and what is really achievable.

In this information we are using a number of sources that may assist in your submission or simple request to your employer in seeking a pay rise.

We have also provided a template pay increase request letter from a member who worked as a receptionist at a small to medium sized business. The member recently contacted the ASU with a query and we discussed with them the sources and arguments that could be used. Such was the quality of her correspondence to her employer we requested if we could include its contents. And as such would like to thank her for allowing us to use her correspondence as an attachment to this article.

The ASU does not suggest that this article or attachment is the complete answer to your queries on how to get a pay rise but may provide some assistance in your considerations.

CPI Increases

The Consumer Price Index (CPI) is one source that would be good to use at the moment given the issue of inflation which currently is much higher than we have known for some time. At the time of writing the last quarter in June 2022 presented a CPI figure of 6.1% including a $4.2% increase for fuel which is used a an indicator for the general CPI increase. A link to the Australian Bureau of Statistics website is provided below. Simply put the argument is you need an increase to offset inflation.

ABS 2022:

Wage Increase Indices

Whilst the CPI maybe a good source to use in your arguments unfortunately the wage increase indices are not so good although it is relevant to review current trends across your industry. Overall, the wage increase indices still remain fairly low with the past year being around 2.6%. Nonetheless there is opportunity for this to increase in the coming months and while 2.6% doesn’t sound much it gives a good argument for a pay increase if you have been getting less or even nothing at all over the last couple of years.

Further, there are multiple indices being used for establishing what increases in wages are occurring but it is worth noting that the outcomes may vary depending on what is actually being measured. Examples can vary through measuring private sector organisations only or looking at outcomes through enterprise bargaining.

The links enclosed are fairly consistent in their outcomes but it always helps to do the research to better present your arguments.,Sector%20wage%20growth,the%20sector%20since%20September%202013.


Award minimum rates

This is an important part to investigate. Awards underpin your terms of employment and have pay rates included in them. The rates are minima rates meaning that you legally can’t go below the Award rate but definitely can be paid above them. Which Award, if any, applies to your employment can be discussed with the ASU as a member.

The Award rates are varied each year after a review by the Fair Work Commission and operate from the 1 July. This year’s increase was 4.6% under the Award system and that was in consideration of inflation. This 4.6% in itself could be used as an argument for a pay increase.

The annual review to determine increases to the Awards and minima salary in Australia by the Fair Work Commission could of itself be used even if you are not covered by an Award as these reviews consider a number of factors when considering what increase should be given.

The main Awards that cover ASU members are the following:

  • Airline Operations—Ground Staff Award 2020
  • Clerks—Private Sector Award 2020
  • Contract Call Centres Award 2020
  • Health Professionals and Support Services Award 2020
  • Social, Community, Home Care and Disability Services Industry Award 2010.

Another issue to be considered if you are being paid in accordance with an Award is are you on the correct classification within that Award. This is definitely an area where you should contact the ASU because of the options that need to be reviewed regarding such a matter.

There are other Awards which members can be respondent to. These Awards may not be mentioned in your contract of employment but still can apply. The best thing to do is contact the ASU and speak with someone about this issue. The links below provide access to the Awards and their pay rates and can be valuable to ensure you are at least getting the minima rate for your job.

Market Rates

Further on from the Award having wages identified as a minima rate there are sources that can give some indication of what the going rate for your job is. They are often expressed as a range say 65K to 75K for instance and aren’t concise but can be of use to show your employer what is going on in the market place.

There are consulting firms that do surveys of clients and hold a wide database on which they draw their information from. Companies often pay them to do internal assessments but general information is sometimes is put out there on the internet and below are some links that can help.

Internal relativities

If you are in a situation where it is definitely known that some people are being paid above you for doing the same work and/or they are being paid disproportionately against the work you are doing for which you are getting less then this can be a matter for you to raise but be careful going down this path.

Companies often like to keep their application of salaries confidential and will question you as to how you obtained the information which could have consequences for you and/or the person who gave you the information.

Once again if you are intending to use this resource it maybe wise to contact the ASU to discuss the situation and seek appropriate advice.

Worth to company/achievements /Personal circumstances

This is a major factor you need to address as most companies will take great consideration upon you being able to demonstrate your value to the company. There are many aspects you can draw on in regard to this such as the following:

  • Value added to customer revenue and delivery of services.
  • Taking on extra duties especially if they are outside your regular duties as defined in your position description
  • Any new initiatives that you have been involved with or co-ordinated.
  • Years of commitment to the company and work commitment to the company’s objectives and sought outcomes.
  • Performance Reviews that have identified your contribution and positive evaluation of your work.
  • Any commendations or acknowledgement you have received from outside parties as to the work you have performed.

If you can demonstrate any of these aspects to those who review your salary it is going to help as Employers tend to give weight to these aspects and you should not be shy or reticent in identifying them because of their actual practical worth to the business.

Alternative options to a pay rise

Apart from direct pay rises there are other benefits that you can seek out which affect your employment benefits for the better. These may include such things as the following:

  • Salary packing where there is a reduction in your taxable income in particular salary sacrificing extra superannuation (there is a current limit of $27,500 which can be contributed to super under the concessional rate and this should be discussed with your accountant or relevant financial advisor).
  • Obtaining a car park space form your employer or even having the use of a work vehicle for private purposes.
  • The provision of computer or phone arrangements paid for by the Employer including power bills (be careful with this as it opens the potential for you to be available beyond your contracted hours of work).
  • Flexible work arrangements including working from home or reduction in hours while still earning the same salary.
  • Bonuses for work outcomes. This is a contentious area as it may simply be at the Employers discretion and not forming part of your contract of employment and the indices used may not prove beneficial to you in the long term by having to work extra hours to achieve the bonus.

When any alternative proposals are considered once again it would be wise to discuss your individual circumstances with the ASU as to the consequences of such an arrangement.

Template Letter – Salary appraisal request

A template letter requesting an appraisal of your salary by your manager is available via the ASU Member Portal.

Access your ASU Member Portal at and view the ‘My Resources’ section.


As stated earlier in this article we have included a submission made by one of our members and this is an important part of your deliberations as to how to approach the subject with your employer. Do you wait until your formal annual review to address the matter? Do you raise the subject when you are given extra or higher duties? Can you raise the matter if you have been offered a better pay offer elsewhere?

Your chances of succeeding in getting a pay rise is as much dependent on when and how you approach the matter with your employer as it is on the factors you rely on to obtain the increase.

Finally, the ASU is here to help in any way it can and it is often a good idea to contact us if only for some feedback on your considerations and thoughts as to how to get a pay rise. Contact us at [email protected] or on (03) 9342 3300 to speak further about your specific circumstances.

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If you require any support or additional information, please contact your local ASU organiser or the ASU office on (03)9342 3300 or at [email protected]

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The ASU were there for me in times of uncertainty and change at my workplace.”
Melissa, ASU member 

Call centres

The Australian Services Union has significant membership in call centres across Australia. 3/08/2022